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| Q: What format do you accept? |
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A: For almost all printing jobs, vector artwork, such as an .AI file or .EPS file. It is imperative that all text outlines are converted to lines/curves.
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| Q: What if I don't have the artwork format required? |
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A: Send us what you have and we can evaluate whether we can recreate it or if there is a better solution. The higher the resolution the better. Typically 300 dpi or more is preferred.
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| Q: What's PMS color matching? |
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A: PMS colors are the most precise way to get the color you want from a printer, regardless of what machine, computers, or monitors he/she uses. PMS colors are from the Pantone color guide, which indexes each color and categorizes them by number codes. This is the universal language of color for printers, designers, and advertising professionals.
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| Q: Is PMS color matching necessary? |
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A: Most of our orders do not request PMS color matching because our clients are happy with the final product and imprint. In the printing world, there is an acceptable standard of 10% variance in color. We, however, find 10% to be too high so we do our best to get you as close to your desired color as possible. Most customers are happy with our printing because our factories use high quality machines.
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| Q: Where can I send my artwork file? |
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A: Please email your artwork to art@sudaypromotions.com . If it's a very large file, try WinZip the file or go to www.yousendit.com , which is a free service that helps you send large files through email. Call us if you are unsure which to go with.
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| Q: What's the best way for me to find what I am looking for? |
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A: There are several ways: (1) Our Virtual Catalog features over 100,000 product ideas, but since we have access to over 800,000 products, you may want to (2) Contact us directly for a custom quote which have us looking for that right product, at the right budget, to meet your campaign goals. (3) Request a catalog to flip through. These are complimentary and ship within 2 business days. We use either USPS or UPS Ground but if you want them faster, please provide us your UPS or FedEx number. (4) CALL US! The easiest, fastest, and most convenient method. Our phone number is 877-40-SUDAY.
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| Q: What if I have a very detailed, custom project? |
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A: We are experts in finding the right product for you. Even if you have a very specific need, our factories are well-equipped to design unique product ideas. If you have time, we can save you significant dollars by using one of our trusted overseas factories. Contact us directly with your custom project request.
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| Q: How do I place an order? |
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A: Call us or submit an online/email inquiry. You maybe able to get general quotes online but due to the custom nature of this business, variables such as size, color, quantity, artwork, and special handling means that final pricing needs to be calculated based on your specific needs.
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| Q: What happens after I place my order? |
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A: After you place an order, send us your artwork to art@sudaypromotions.com or a customer representative will contact you directly. Once artwork is received, we create a proof within 48 hours. Also, we handle payment via credit card or check. Once art is approved and payment is received, production begins and production lead times begin now. Once produced, the products ship out to you or to your designated drop ship locations (optional). We are communicative with you throughout the process so you always know where your order is in the queue, including providing you with tracking information from our major carriers: UPS and FedEx.
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| Q: I am placing a big order, should I get a sample first? |
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A: YES. Most samples are free with your UPS or FedEx shipping account #. Pre-production samples are optional and highly recommended when placing large orders. For planning purposes, keep in mind that you'll need additional time for samples and pre-production samples.
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| Q: What are your payment terms? |
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A: All new orders less than $1,000 are required to pre-pay. For orders over $1,000 we will accept 50% down and 50% due by ship date. Invoices are sent on date your package is shipped. To set up a Net 15 account with us, please inquire for a credit application.
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| Q: Do you accept credit cards? |
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A: Yes, your payment options include: Visa, Mastercard, American Express, eCheck, and company or personal checks.
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| Q: What if I'm a first time customer and paying by check? |
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A: If you are a new customer and are pre-paying via check in the mail, please allow extra time. As mentioned, production lead times begin when both art proof is approved and when payment is received.
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| Q: What are my options for rush service? |
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A: We have thousands of rush service products, which can be produced in 5 days, 3 days, 2 days, or sometimes even 24 hours. However, there are certain limitations, such as one or two color max artwork, depending on the product. Paper proof will always be waived for rush orders so make sure your artwork file is good! We strongly encourage good planning but we know sometimes rush production is necessary. Please call us directly for the best options for your rush needs. |
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| Q: How do I order blank samples? |
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A: Most samples are free when you provide us your UPS or FedEx shipping #. More expensive and/or some technology products will require a charge, usually the lowest price you see the product sold at. If you do not have a shipping account number, you can pre-pay the shipping with your credit card, which is usually $5-$10 for most items.
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| Q: How do I order a pre-production sample? |
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A: Call us, we will give you a quote. This is a very good idea for large orders, but please remember to give yourself an extra week or two.
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